3 simple steps to making a complaint
On behalf of your satisfaction
If a product does not meet your expectations or you have changed your mind, this is not a problem. You have the option of cancelling your purchase within the statutory period. Because your satisfaction is important to us - without any stress and with a simple procedure.
Below you will find all the important information and steps you need to carry out your cancellation in a straightforward manner. Do not hesitate to contact us if you have any questions or uncertainties - we will be happy to help you!
Deadlines & refund
As a consumer, you have 24 days to cancel your contract without giving any reason. After your cancellation, we will refund all payments including delivery costs within 14 days AFTER RECEIPT OF THE GOODS. The return costs will be covered by us in the event of a defect. Products made especially for you or unsealed software are excluded from the right of cancellation. Entrepreneurs are excluded from the right of cancellation.
You can find detailed information on these topics here.
Remaining items
If you return an item from a delivery and have ordered other items that are to be paid for by invoice, you can simply deduct the amount for the returned item from the total invoice. If you pay by direct debit, the price of the returned item will automatically not be debited.
Questions, suggestions for improvement, comments etc.
We always endeavour to offer you the best products and service. If you have any questions about your cancellation, suggestions for improvement or comments about our products, please do not hesitate to contact us. We will be happy to help you and together we will find a solution that meets your requirements.
Please use our contact form.
We look forward to your feedback!
